Amazon Work from Home Customer Service Jobs: Apply Now

Industry: Private

Employment Type: Full Time

Work Hours: 8

Salary: $20 To $30/An Hour

Location: United Kingdom

This job is only available through FlexJobs

Full Job Description

Work From Home Customer Service Jobs with Amazon

About the Company

Amazon is a global technology giant with a focus on e-commerce and cloud computing. The company is headquartered in Seattle, Washington, USA, but operates worldwide. Amazon has a strong reputation for innovation and customer satisfaction, and employs over 800,000 people worldwide.

About the Role

We are currently seeking Customer Service Associates to work from home in the UK. As part of our team, you will be responsible for assisting Amazon customers with their queries and ensuring that they have a positive experience with our services. This is a remote role, which means you will be working from your own home office.

Key Responsibilities

  • Answering customer queries via phone, email, or chat
  • Providing information about Amazon products and services
  • Processing orders and returns
  • Resolving customer complaints and issues
  • Escalating more complex problems to senior colleagues or managers
  • Maintaining accurate records of customer interactions and transactions
  • Meeting productivity and quality targets as set by the company

Requirements

  • A quiet and private workspace from where you can work without distraction
  • A reliable internet connection of at least 10Mbps or more
  • A desktop PC or laptop with Windows 10 or later, Intel Core i3 6th Gen or higher, or equivalent AMD processor, 8GB RAM, and a 64-bit operating system
  • An audio headset with microphone
  • Excellent verbal and written communication skills in English
  • Ability to multitask and work under pressure
  • Customer-centric mindset and willingness to go the extra mile to provide good service
  • Flexibility to work on weekends and public holidays if required

Training and Support

Successful candidates will receive comprehensive training and ongoing support from Amazon. You will receive paid training that will equip you with the knowledge and skills needed to provide excellent customer service. You will also have access to a range of resources and tools to help you perform your job effectively.

Benefits

  • Work from home – no commuting or parking fees
  • Flexible schedules – choose from a variety of shift patterns to suit your lifestyle
  • Competitive pay – starting base pay of £9.50 per hour, plus a shift differential for working weekends or public holidays
  • Bonuses and overtime pay – opportunities for performance-based bonuses and overtime pay
  • Pension plan – company contribution of up to 6%
  • Employee discounts – 10% off on Amazon products sold and fulfilled by Amazon, and other special offers

Apply Now

If you are looking for a challenging and rewarding career with a leading technology company, apply now to become a Customer Service Associate with Amazon. We are committed to diversity and equality, and welcome applicants from all backgrounds. Please note that this role involves handling sensitive information, and a background check will be conducted as part of the hiring process.

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