Amazon Work from Home Jobs UK – Customer Service Representative

Industry: Private

Employment Type: Full Time

Work Hours: 8

Salary: $20 To $30/An Hour

Location: United Kingdom

This job is only available through FlexJobs

Full Job Description

Amazon Work from Home Jobs UK

Overview

Amazon is one of the most popular e-commerce and tech companies in the world. It’s a leader in innovation, market share, and revenue. Amazon has a vast network of distribution centres across the world that enables it to deliver products and services to customers anywhere in the world. With e-commerce becoming a more popular choice for consumers, Amazon is continuously expanding its workforce to accommodate the growing demand.

Position Description

Amazon is looking for skilled individuals living in the UK who are interested in working from home. The role involves handling customer orders, managing customer queries, and resolving customer complaints. The position requires excellent communication skills, customer support experience, and a strong ability to multitask.

Requirements

  • A reliable computer or laptop and an internet connection
  • Experience in a customer service-related role with a strong focus on customer satisfaction
  • Good communication skills in English (both oral and written)
  • Ability to work flexible hours including early mornings, evenings and weekends
  • Must live within commutable distance of an Amazon office (London, Manchester, Edinburgh or Dublin).

Responsibilities

  • Provide customer support via phone, email and chat
  • Resolve customer queries, complaints and concerns professionally and efficiently
  • Escalate unresolved issues to the appropriate team member
  • Utilise your knowledge of Amazon policies and products to handle customer queries efficiently and accurately
  • Meet and exceed customer satisfaction targets
  • Contribute to process improvement initiatives to improve services and reduce response time
  • Meet and exceed productivity and quality targets

Benefits

  • Working from home eliminates the need for commuting expenses and travel time
  • Schedule flexibility to suit personal needs
  • Access to Amazon Career Choice, where Amazon finances up to 95% of tuition fees for courses related to in-demand fields
  • Employee discount on Amazon products
  • Paid time off and health insurance after a certain period of service

Closing Remarks

If you’re interested in this role and meet the requirements, we encourage you to apply. Amazon is an equal opportunity employer and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. We are committed to creating a diverse, inclusive and comfortable work culture to build a better business.

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