Customer Service Remote Job: Work From Home Opportunity

Industry: Private

Employment Type: Full Time

Work Hours: 8

Salary: $20 To $30/An Hour

Location: United Kingdom

This job is only available through FlexJobs

Full Job Description

Customer Service Remote Job Ad

About the Company

Our company specializes in providing top-notch customer support services to clients across various industries. We are seeking a customer service representative to join our team and work remotely from the comfort of their own home.

Job Responsibilities

  • Handle customer queries and complaints via phone, email, and live chat in a professional and timely manner
  • Assist customers with placing orders, tracking their shipments, and processing returns
  • Provide accurate product information and pricing details to customers
  • Resolve issues by investigating the root cause and proposing a suitable solution for the customer
  • Escalate complex issues to the relevant department or supervisor for timely resolution
  • Identify opportunities to upsell products and services to customers
  • Maintain call logs and records of customer interactions in the CRM system

Requirements

  • Minimum of 1 year of experience in a customer service role
  • Excellent communication skills, both written and verbal
  • Ability to work independently and remotely
  • Strong problem-solving skills and attention to detail
  • Proficient in using basic computer applications such as Microsoft Office and CRM systems
  • Knowledge of customer service best practices and procedures
  • Flexibility to work in shifts, including weekends and holidays

Benefits

  • Competitive salary and benefits package
  • Work from the comfort of your own home
  • Opportunity to work with a dynamic and supportive team
  • Career advancement opportunities with ongoing training and development
  • Flexible working hours to accommodate personal obligations

How to Apply

If you meet the above requirements and would like to join our team, please submit your resume and cover letter. We welcome applicants from all over the world to apply. We thank all applicants for their interest, however, only those selected for an interview will be contacted.

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