Online Chat Jobs Available: Work from Home Customer Service Position

Industry: Private

Employment Type: Full Time

Work Hours: 8

Salary: $20 To $30/An Hour

Location: United Kingdom

This job is only available through FlexJobs

Full Job Description

Online Chat Jobs Available: Chat Your Way to Success!

About the Company

We are a fast-growing company in the online customer service industry. Our aim is to provide excellent customer service to our clients while creating flexible job opportunities for individuals who prefer working from home.

About the Position

We are looking for chat agents who can provide exceptional customer service through virtual chat platforms. As an online chat agent, you will be responsible for assisting clients with their queries and providing them with prompt and helpful resolutions.

Your Responsibilities

  • Respond to customer chat inquiries with fast and accurate answers
  • Provide expert knowledge and recommendations tailored to each customer’s specific needs
  • Resolve any issues that customers may experience, aiming for high customer satisfaction ratings
  • Assist clients with subscription changes, payment processing, and other service inquiries

Requirements

  • Exceptional written communication skills: You must be able to communicate clearly and effectively via chat
  • Customer service experience: Experience in addressing customer issues and providing great customer support
  • Familiarity with chat software and other customer support platforms
  • Ability to multitask: Handling several chat conversations at once without sacrificing quality and speed
  • Ability to remain positive, patient, and professional under pressure
  • Flexibility: Availability to work flexible hours, including evenings and weekends

Bonuses to Consider

  • Bilingual: fluency in Spanish, Portuguese, French, German, Dutch, Italian, or any eastern language is a plus
  • Basic computer literacy: flexibility in working with different operating systems and trouble shooting basic tech issues
  • Experience with sales: Ability to upsell, cross-sell and drive sales through chat conversation would be an aded advantage

What We Offer

  • Flexible job opportunities: You can work from home or anywhere that suits your preference
  • Steady growth potential: Career opportunities to grow into a managerial position as the company grows
  • Competitive hourly rates: Hourly wages are based on the number of hours worked. Rates range from $12 to $20 per hour

This Seems Like the Perfect Job for You?

If this feels like a great mutual fit, please apply today! We look forward to reviewing your application and getting to know you better. We also welcome referrals, so if you know someone who would love a flexible work opportunity, please share this job ad with them.

Your Application Details

Please prepare the following documents and information in order to apply:

  • Your resume
  • A short cover letter detailing your qualifications for this position
  • Your availability (we are a 24/7 customer service organization and need agents at all times)

Thank you!

Thank you for considering this job opportunity. We appreciate your time and can’t wait to hear from you soon!

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