Online Customer Service Jobs – Work From Home Opportunity

Industry: Private

Employment Type: Part Time

Work Hours: 8

Salary: $20 To $30/An Hour

Location: United Kingdom

This job is only available through FlexJobs

Full Job Description

Online Customer Service Jobs

About the Company

We are a rapidly growing online retail company that believes in providing our customers with exceptional service and an easy shopping experience. Our company has been in business for over 5 years and we have a loyal customer base that continues to grow each year!

About the Job

We are looking for experienced individuals to join our team as online customer service representatives. As a customer service representative, your primary role will be to assist our customers with their inquiries, concerns, and orders.

Responsibilities

  • Interacting with customers via email, phone, live chat, and social media
  • Responding to customer inquiries in a timely and courteous manner
  • Assisting customers with order tracking, returns, and exchanges
  • Troubleshooting technical issues related to our website and online ordering platform
  • Escalating complex issues to appropriate departments or management for resolution
  • Providing product recommendations to customers
  • Ensuring customer satisfaction by providing exceptional customer service

Skills and Qualifications

  • High school diploma or equivalent
  • Minimum of 2 years of experience in customer service
  • Excellent communication skills, both written and verbal
  • Able to multitask and work under pressure
  • Ability to work independently with minimal supervision
  • Proficient in Microsoft Office Suite
  • Experience with online customer service platforms such as Zendesk, Freshdesk, or Intercom is a plus

Working Conditions

  • Full-time position with flexible scheduling
  • Work from home position
  • Access to necessary equipment provided by the company
  • Salary range: $20-$25 per hour based on experience

How to Apply

If you are an experienced customer service representative who is looking for a new opportunity to work from home, please send your resume and a brief cover letter to our hiring manager. We are looking forward to hearing from you!

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