Remote Customer Service Representative Job – Join our Global E-commerce Team

Industry: Private

Employment Type: Full Time

Work Hours: 8

Salary: $20 To $30/An Hour

Location: United Kingdom

This job is only available through FlexJobs

Full Job Description

Remote Customer Service Job

About Us

We are a fast-growing e-commerce enterprise looking for remote customer service representatives to join our team. We pride ourselves on providing excellent customer care and ensuring a seamless shopping experience for our customers. Our offices are located in several global locations, and we operate in multiple time zones, which allows us to provide customer service 24/7.

About The Job

As our remote customer service representative, you’ll be responsible for providing customer support to our global clientele through calls, email, and chat platforms. You’ll work remotely and enjoy the flexibility of working from home while ensuring customer inquiries and complaints are attended to promptly and professionally. The role will involve:

  • Responding to customer inquiries and resolving complaints from pre to the post-purchase stage
  • Overall customer satisfaction is guaranteed
  • Providing exceptional customer support via phone, email and chat
  • Effective management of complaints and/or inquiries
  • Proactively updating customer accounts and data
  • Collaborating with other team members to ensure customer satisfaction
  • Keeping up to date with product knowledge and improvements

About You

  • You’re passionate about delivering exceptional customer service, helping people, and going the extra mile to solve problems
  • You have previous experience (minimum 2 years) in customer service
  • You have excellent communication, verbal and written skills, and are proficient in spoken and written English
  • You have a dependable work ethic, and can work independently with limited supervision
  • You’re proficient in using a computer and can switch between different applications seamlessly
  • You’re flexible enough to work weekends or holidays when necessary, but still enjoy a great work-life balance
  • You’re organized and detail-oriented

About The Benefits

  • We offer a competitive salary that ranges between $25,000 to $35,000 depending on experience
  • You’ll enjoy great flexibility with remote working and have the opportunity to work from anywhere globally
  • You’ll receive on-the-job training to keep you updated on the latest product knowledge and skills to make your job easier
  • The chance to work with a diverse team spread across different global locations
  • You’ll enjoy a friendly work culture, and we celebrate our successes
  • This is an excellent opportunity to grow with us as we’re an upcoming e-commerce enterprise which aims to expand to a global level

Next Steps

If you’re passionate about delivering exceptional customer service, this remote customer service job is perfect for you. Please send your updated resume and a brief cover letter to [insert email address here.]. We look forward to hearing from you!

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Contact Us

My Remote Path Inc.
54-22 Haldane Rd, London, UK
[email protected]
myremotepath.com