Employment Type: Full Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United Kingdom
This job is only available through FlexJobs
Full Job Description
Remote Customer Service Jobs Available Now
About the Company
Our company is a fast-growing, innovative start-up seeking to change the world of customer service. Our mission is to provide unbeatable customer satisfaction through exceptional service and software solutions.
We are currently seeking Remote Customer Service Representatives to serve as the first point of contact for our customers. You will be responsible for responding to inquiries via phone, email, and live chat. As a member of our team, you will help troubleshoot technical problems, assist with account inquiries, and process orders.
- Answer incoming calls and respond to emails and live chat inquiries
- Handle customer inquiries both telephonically and by email
- Research required information using available resources
- Manage and resolve customer complaints
- Provide customers with product and service information
- Enter new customer information into the system
- Update existing customer information
- Process orders and make outbound calls to customers when required
- Identify and escalate priority issues
- Route calls to appropriate resource
- Follow up customer calls where necessary
- Complete call logs and produce call reports
- Meet or exceed monthly performance metrics including quality and attendance
- Excellent phone manners and strong verbal communication
- Moderate computer skills, including typing and navigating multiple systems
- Ability to multitask, prioritize, and manage time effectively
- Self-motivated and able to work independently
- Must have a quiet, home-based office or workspace
- High-speed internet connection and reliable computer
Salary and Benefits
We offer competitive pay, flexible scheduling, and career advancement opportunities. Additionally, our benefits package includes health and dental insurance, paid time off, and a 401(k) plan.
How to Apply
If you are passionate about providing exceptional customer service and enjoy working in a remote environment, we want to hear from you! Please submit your resume and a personalized cover letter for immediate consideration.
Equal Opportunity Employer
Our company is an equal opportunity employer and we celebrate diversity. We are committed to creating an inclusive environment for all employees and welcome applicants of all races, genders, backgrounds, and orientations.