Employment Type: Full Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United Kingdom
This job is only available through FlexJobs
Full Job Description
Virtual Customer Service Jobs Available
Our company is looking for highly-motivated individuals to join our team of virtual customer service representatives. In this role, you would be responsible for helping our customers resolve their questions and concerns through various channels, including phone, email, and live chat. You would work remotely from your own home office, providing assistance to customers across different time zones.
As a virtual customer service representative, you would be expected to:
- Handle a high volume of customer inquiries through various communication channels.
- Assist customers with account information, orders, billing inquiries, and other general questions.
- Resolve customer complaints and issues efficiently and thoroughly.
- Provide exceptional customer service by demonstrating strong communication skills and empathy towards customers.
- Coordinate with other team members as necessary to resolve customer issues.
- Document customer interactions in our customer database and follow-up with customers as needed.
- Meet or exceed key performance indicators for customer service, including customer satisfaction ratings and average handling time.
To be successful in this role, you must:
- Have excellent communication and interpersonal skills.
- Have previous experience in customer service or a related field.
- Be able to work in a fast-paced environment and handle multiple tasks simultaneously.
- Be self-motivated and able to work independently with minimal supervision.
- Have a quiet home office environment with high-speed internet and a suitable computer.
- Be available to work a flexible schedule that may include weekends and holidays.
- Competitive salary and benefits package.
- Opportunity to work from home and avoid the hassle of commuting and parking.
- Supportive management and team environment.
- Paid training and ongoing professional development opportunities.
- Opportunity to be part of a growing company with potential for career advancement.
If you are passionate about providing excellent customer service and have the qualifications we are looking for, we encourage you to apply for this virtual customer service job. We welcome a diverse range of applicants and are committed to providing a fair and inclusive hiring process. Please submit your resume and cover letter to apply for this position. We look forward to hearing from you.