Employment Type: Full Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United Kingdom
This job is only available through FlexJobs
Full Job Description
Work from Home Customer Service Representative
We are a growing e-commerce company that specializes in delivering quality products and top-notch customer service to our clients. We are looking for a Work from Home Customer Service Representative to join our team of dedicated professionals.
About the Role:
As a Work from Home Customer Service Representative, you will be responsible for providing exceptional customer support to our clients. Your primary goal is to ensure that all customer inquiries are attended to, and that you are providing an exceptional experience to all our clients. The role comes with a flexible work schedule, making it an ideal role for those looking for a work-life balance.
- Responding promptly to customer inquiries via phone, email, or chat.
- Resolving customer complaints and disputes in a professional manner.
- Providing knowledgeable responses to customers in a timely and efficient manner.
- Identifying and escalating priority issues to the appropriate staff members.
- Troubleshooting technical issues and escalating to the relevant technical staff.
- Providing customer feedback to the management team.
- Maintaining accurate records of all customer interactions.
- Excellent communication skills both written and verbal. Ability to communicate clearly and effectively over the phone, email and chat.
- Highly-organized with exceptional attention to detail.
- Ability to work independently with minimal supervision.
- Experience in customer service is an asset but not mandatory.
- Experience working with online systems/tools and Microsoft Office Suite.
- Minimum of high school diploma or equivalent.
- Must have a quiet distraction-free work environment at home, a reliable internet connection and a PC/laptop with a microphone and camera.
- Flexible work schedule, work from the comfort of your home.
- Career advancement opportunities.
- A dynamic and supportive work environment.
- Paid training.
- Competitive hourly wage.
How to Apply:
If you feel that you meet the above qualifications, please send a copy of your resume and a brief introduction letter stating why you are the best candidate for this position. We appreciate all applicants, however, only those selected for an interview will be contacted. Apply now and take your first step to a rewarding career!